For MSPs and MSSPs
Staffing for MSPs, tested on the real work.
Dokimo places dedicated staff from the Philippines and Mexico on your service desk, NOC, security, engineering, billing and sales seats. Each one passes a skills test on the work the seat does before you interview them, then works your queue in your tools. Rates run from $1,550 to $4,750 a month, plus the tool licenses you provide and any overtime or premiums at cost.
Not built for on-site work, a few weeks of cover, or a client you keep US-only. Where Dokimo doesn't fit
The seats we fill
Pick the seat you can't fill
Every seat is remote, and every candidate is tested the same way. Each page covers what the person does, how they're tested, and where a remote seat is the wrong answer.
Service desk & NOC
The queue, the alerts and the dispatch board.
Engineering & projects
The standing work your senior engineers never get to.
Security
Alert triage and the security stack, for MSPs and MSSPs.
Back office & pipeline
The work that decides whether the tickets pay.
Browse by function: Technical Talent, Administrative Talent, Finance & Accounting Talent, Sales & Marketing Talent. If you're not an MSP, Dokimo fills the same seats for other US companies too.
Pricing
Monthly rates, printed up front
A search opens with a $600 deposit, credited against your first invoice. You provide the licenses the seat needs, like your PSA, RMM and Microsoft 365, as you would for any tech. Overtime and the premiums local law adds for night, holiday and Sunday work are billed at cost, and the secure remote workstation is optional and priced separately.
The Philippines
$1,550 to $3,250
a month
Admin, back-office, sales and technical seats, on Manila hours.
Mexico
$1,750 to $3,750
a month
Admin, back-office, sales and technical seats, on Mexico City hours.
Tier 3 technical
$3,750 to $4,750
a month, in either country
Service desk escalation, NOC, SOC, systems, network, cloud and security engineering, on technical seats only.
Why hire internationally
Labor is the line item that sets your margin
An MSP sells hours and outcomes and pays for them in salaries, so the price of a tech decides which agreements you can take. If a Tier 2 tech costs more than the agreement can carry, the deal doesn't get signed, however good the pipeline looks. The page on staffing for MSPs sets the monthly rates against what an agreement can carry.
- Your margin gets room. The cost gap can go toward a stronger seat or the second pair of hands your queue has needed all year.
- A wider pool for the hard seats. A Tier 3 network engineer or an overnight NOC analyst is hard to find within driving distance. Recruiting internationally turns a short list of whoever's available locally into a real choice.
- Priced on the gap between markets. The model rests on the difference between labor markets, not on lowering the bar for who fills the seat. Every candidate clears the same five gates.
- Coverage after hours. Nights, weekends, and early mornings become a staffing decision instead of overtime for your day team. One person can't cover them alone, so a rotation is several people, and we scope it that way.
Where we recruit
Two countries, chosen by the hours the seat needs
The scope of work sets the hours before the search opens, and the region follows from them.
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The Philippines
The Philippines doesn't change its clocks. It sits 12 hours ahead of US Eastern while the US is on daylight time, and 13 hours ahead from November to March. A Philippine workday falls in the US evening and overnight, so it suits seats that run after your day team logs off.
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Mexico
Central Mexico doesn't change its clocks. It runs one hour behind US Eastern in winter and two hours behind while the US is on daylight time, so a Mexico City workday lines up with most of the US business day. It suits seats that work live with your team.
Client contracts and limits
Where Dokimo fits, and where it doesn't
It fits a remote seat you expect to keep for a year or more, worked in your tools under your managers, on hours set in the scope of work. Which client environments a remote tech may touch is your call, set by your own agreements. Dokimo scopes each seat around the clients you've cleared, and your US team keeps the rest.
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A client you keep US-only
Some contracts, insurers and compliance terms require it. Export-controlled defense data and criminal justice systems are effectively closed to anyone outside the US, and Dokimo won't place anyone on either.
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On-site work
Racking, deskside visits and anything else that needs hands in the room stays with your own staff.
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A few weeks of cover
The seat is scoped and screened first, so the model suits seats you expect to keep filled for a year or more.
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A desk you never want to manage
The person in the seat works under your managers. If you'd rather buy overnight coverage as a finished service, a white-label help desk fits better.
Screening
Five gates before you see a resume
Anyone can forward you a stack of resumes. The value is in what happens before that, and in how many people don't make it through.
- Identity & work history
- Language proficiency
- Role-specific skills testing
- Reference checks
- Workspace & security posture
How it starts
From “we need someone” to someone starting
Questionnaire and kickoff call
You tell us the seat, the tools and the hours. The kickoff call turns that into a scope of work.
The search
A $600 deposit opens it, and every candidate clears five gates before you see them.
You interview
You meet a short list and choose who starts.
The seat stays filled
Inside the first 90 days, if the fit is wrong, Dokimo runs the search again and waives the $600 deposit on the replacement. Past 90 days the person is still placed through Dokimo, so keeping the seat filled stays Dokimo's job for as long as the engagement runs.
Who's behind it
Dokimo sits inside a group that runs MSPs
Dokimo is the People practice of Koine Cyber. Its sister companies TTS Cyber and Your Network Security run managed IT and cybersecurity, and both use Dokimo to fill seats.
TTS Cyber uses Dokimo
A sister company in the Koine Cyber group that runs managed IT and cybersecurity, based in Ohio.
Your Network Security uses Dokimo
A sister company in the Koine Cyber group that runs managed IT and network security, based in Wisconsin.
Questions
Questions to settle before the kickoff call
Who employs the person, and who pays them?
On our core model, staff augmentation, the person is employed in their own country through Dokimo's employer of record (EOR) partner, under local employment law, and paid through local payroll there. They work as part of your team and to your priorities, and the employment obligations in their country sit with the EOR partner. You pay Dokimo one monthly invoice. Direct placement is the exception, and a narrow one: for Tier 3 technical roles and technical management seats we will run the search and let you hire the person directly instead, priced per search. We do not offer it for Tier 1, junior, administrative, finance and accounting, or sales and marketing seats.
How fast can you present candidates?
Slower than a firm that forwards you resumes, and that's deliberate. We scope the seat first, then every candidate clears five screening gates before you see a shortlist. We won't quote a time to shortlist, because it depends on the role and the seniority. The deposit terms back that up: if there's no valid candidate for you to review and interview within 30 days of the kickoff call, and you've completed the intake questionnaire, the $600 deposit is refunded.
Can you cover after-hours and overnight?
Yes, as a rotation. One person can't cover nights and weekends alone, so we scope it as several seats working agreed shifts. Each person works the hours agreed in the scope of work, whether that's your US business hours, early mornings or overnight, and coverage runs to those hours only.
How do I know the person is actually working, and that my clients' data is safe?
Your own tools already answer part of this. PSA time entries, ticket notes, SLA reports and remote-session logs show whether the work is getting done. The optional secure remote workstation gives the person a US-hosted virtual desktop, so client data stays off a personal machine abroad and access can be cut off the day an engagement ends. It doesn't change where the person sits, so it doesn't make a US-only client eligible. The same package includes productivity and activity monitoring, which shows whether the person is working the hours in your scope of work. The person is told about it, and it's written into their agreement. It also includes managed endpoint security, patching and threat detection, and it's priced separately from the seat.
Tell us about the seat you need filled.
Describe what the person needs to do, the hours you need covered, and what good looks like in ninety days. We'll reply with questions and the next steps, not a pitch deck.